Performance Management Programs:
Managing Employee Performance - Equips managers with the skills and behaviors needed to effectively perform the key activities comprising the employee performance management process -- clarifying expectations, giving and receiving feedback, coaching and conducting interim and end-of-year performance appraisal meetings.
Target Audience: Mid- and upper-level managers
Supervising Employee Performance - Teaches supervisors the skills and behaviors needed to transform their role from individual contributor to supervisor. Topics covered include giving and receiving feedback, coaching and conducting interim and end-of-year performance appraisal meetings.
Target Audience: First line supervisors
Developing Individual Performance Objectives - Gives managers and supervisors the skills and know-how needed to develop individual performance objectives that get results and ensure employee commitment to the objectives.
Target Audience: Managers and supervisors with objective setting responsibilities
Coaching Employee Performance - Equips managers and supervisors with the skills and behaviors needed to conduct coaching discussions that result in permanently improved employee job performance.
Target Audience: Anyone who conducts coaching discussions
Managing the Performance Appraisal Process - Teaches managers and supervisors the skills and behaviors needed to write good individual performance objectives, and conduct performance appraisal meetings that both the appraiser and appraisee regard as a worthwhile and valuable.
Target Audience: Anyone who conducts performance appraisal discussions
Managing Your Own Performance Appraisal - Equips individual contributors with the knowledge and skills needed to write good individual performance objectives and assume responsibility for ensuring the productive outcome of their own performance appraisal meeting.
Target Audience: Any employee who receives a performance appraisal
Sales Performance Programs:
Collaborative Selling Skills - Equips sales reps with the skills and behaviors needed to conduct face-to-face sales calls that position the rep as a partner with the client and not merely a persuader.
Target Audience: Sales reps
Program Reviews
Cross-Selling Skills - Teaches inside sales reps the skills needed to leverage customer contacts by cross-selling multiple products and services.
Target Audience: Any inside sales or customer service rep who has cross-selling responsibilities
Developing Account Strategies - Provides sales reps with the skills and know-how needed to develop long-term (6 to 12 months) strategic plans detailing action steps that need to be taken to sell or resell key prospects and customers.
Target Audience: Sales reps
Program Reviews
Customer Service Skills - Teaches customer service reps skills in four primary customer interaction areas: developing a relationship of mutual trust, listening, problem solving and professionalism.
Target Audience: Customer Service reps
Program Reviews
Managing Sales Rep Performance - Equips sales managers with the skills and behaviors they need to transform their role from sales rep to sales manager, and to effectively perform such activities as clarifying expectations, debriefing joint sales calls, coaching and conducting interim and end-of-year performance appraisal meetings.
Target Audience: Sales Managers
Foundation Skills Programs:
Interpersonal Communication Skills - Teaches employees at all levels the key interpersonal skills of how to communicate and listen more effectively.
Target Audience: All organization employees
Problem Analysis & Decision-Making Skills - Provides managers and supervisors with the skills and know-how needed to analyze problems and make decisions using the seven-step rational problem solving technique.
Target Audience: Managers and supervisors
