The Customer Service Skills Inventory (CSSI) consists of 32 statements divided into four key dimensions associated with providing superior customer service: Developing a Relationship of Interpersonal Trust, Listening, Problem Solving and Professionalism. Based on how they answer the statements, customer service reps gain valuable insight into their greatest strengths and most pressing improvement needs in delivering superior customer service.
Available in three versions:
- Self — completed by a customer service rep
- Other — completed by 3-8 customers to provide feedback to the customer service rep
- Follow-Up — completed by the customer service rep to measure improvement and identify areas requiring further development
- Customer service skills training
- To coach customer service reps on how to provide superior customer service
| #CSI04102 CSSI – Self | #CSI04104 CSSI – Follow-Up | |||||
| 1 – 99 | .................. | $8.00/ea. | 1 – 99 | .................. | $7.50/ea. | |
| 100 – 299 | .................. | $7.70 | 100 – 299 | .................. | $7.20 | |
| 300 – 599 | .................. | $7.40 | 300 – 599 | .................. | $6.90 | |
| 600+ | .................. | $7.10 | 600+ | .................. | $6.60 | |
| #CSI04103 CSSI – Other | #CSI04106 CSSI Facilitator Guide $30 | |||||
| 1 – 99 | .................. | $3.25/ea. | ||||
| 100 – 299 | .................. | $3.10 | #CSI04107 CSSI Preview Pack $44 [CSSI – Self, Other, Follow-Up & Facilitator Guide] |
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| 300 – 599 | .................. | $2.95 | ||||
| 600+ | .................. | $2.80 | ||||
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